Contact Americas was born in February 2012 as a traditional contact center and worked with two leading companies in the telecommunications sector in Peru during its first five years. In 2017, thanks to the experience gained and an injection of capital, the company expanded commercially in Latin America, working with essential clients in Chile, Argentina, Mexico, and Peru, and forming a high-level team in operations, talent management, and technology. In 2021, it obtained the ISO 27001 certification, allowing it to win private and public tenders with the sector’s highest quality and safety requirements. In 2022, it opened its first office in the United States and expanded its services to offer them globally, focusing mainly on English, Spanish, and Portuguese-speaking countries in the Americas and Europe.

In 2020, the company faced a unique challenge as a result of the COVID-19 pandemic. It temporarily suspended operations at its Lima center, a facility that had accommodated more than 10,000 employees over the years. The initial task was to level and subsequently enhance productivity and efficiency across the board, with the entire workforce operating remotely. Thanks to the unwavering support of its clients, Contact Americas achieved remarkable outcomes through the redesign of selection and training processes, operational oversight, and the digitalization of administrative procedures, among other initiatives. During that same year, the company had the privilege of assisting the Ministry of Health of Peru in handling the surge of calls to the 113 emergency hotline. This selfless contribution earned the company recognition from the government for its invaluable support.