After a busy 2020, we committed to reaching out and improving the productivity achieved on-site. Thanks to our technological expertise and excellent management team, we were able to migrate 100% of our operations in just 2 days. From there, we have been fine-tuning all online processes, from recruitment, selection, and training of personnel to operational excellence, through the implementation of processes for good practices such as random facial recognition of agents (anti-impersonation), the management of sensitive data, and contingency procedures.