Contact Americas | Omnichannel Contact Center & Software Development

Excellence in CX

We design processes that your customers will love and assist in creating lovemarks through top talent and state-of-the-art customer experience technology.

Development Team

In-House Software

We have developed software to improve processes in many sectors
that has led us to win various awards as well as global recognition.

Remote and

On-site Management

We select the best profiles taking advantage of both modalities and adapting to what our clients need.

24/7 Service

Personalized services in several languages, from different cities within the region to assure you never have an unsatisfied client.

Americas as well as Europe

We are recognized as a competent off-shore partner with a high-quality standard of service.

Operations in the

CX & Business Development

Solutions designed to strengthen relationships with your customers with the best CX practices and technology in the market.

Digital Solutions

Implementation, integrations, and software development to improve your productivity and optimize your processes, achieving greater efficiency and transparency.

Optimization of Business Processes & Resources

Automation and outsourcing of processes using the latest technology and highly trained professionals.

Interpretation

Simultaneous, simple or specialized translation in medical, legal, accounting, and more.

Contingent Workforce

We quickly and efficiently source talent for specific needs that can then be safely transferred directly to the client's payroll.

We have offices in the United States, Chile, and Peru, and our collaborators are selected to work either in our offices or remotely from any city in the region.

About Us

We have the pleasure of working with some of the best companies in the world

What they say

“Five years ago, we started working with Contact Americas, and the experience has been excellent. The team is always committed to providing exceptional service. With great satisfaction, I can affirm the quality and effectiveness of their service.”

Betsabe Ahumada Head of Customer Care @ Gurú - Soluciones Multimedia

"The experience of working with Contact Americas has been highly positive. Not only did they add value to my campaigns, but I also felt them as an ally in the development of my projects, taking ownership of the challenges and bringing solutions to the table. They have a highly experienced team that contributed to achieving our goals."

Manuel Miranda Sousa Customer Experience Manager @ Win

"I joined Contact Americas in February 2018, and since then, I had a clear growth objective. I started as an executive, where I consistently achieved the top position for several months, and then I was promoted to quality monitor. Today, I am a Team Lead, and I am very excited to continue growing in this great company."

Olga Rafael Team Lead @ Contact Americas

"With Contact Americas's support, we achieved the highest customer retention rate in history during my tenure, considering that Claro's policy is always to have multiple providers competing. I am very pleased with the quality of the team, the management, and the ability to respond promptly."

Carlos Tello Retention Manager @ Claro

"From day one, I felt welcomed by a team of highly skilled professionals passionate about their work. During my time at Contact Americas, I have had the opportunity to explore new challenges and continue learning constantly. The work environment is friendly and collaborative, making it a highly rewarding experience to work here."

Anthony Sanchez Software Developer @ Contact Americas

"We have been working with Contact Americas for over 5 years, and we have always felt at ease as they truly are a business partner. We trust them because they always respond quickly to our needs, have technological tools that allow us to analyze the business, and constantly innovate in their products. We have never encountered any issues while working with them."

CX & Business Development

Digital Solutions

Optimization of Business Processes & Resources

Interpretation

Contingent Workforce