About Us
More than 14 years transforming customer experience
Our Mission
To be the trusted strategic partner for companies seeking excellence in customer experience, combining human talent, cutting-edge technology and optimized processes.
Our Values
Excellence
We seek the highest quality in every interaction
Innovation
State-of-the-art technology serving better experiences
Commitment
Total dedication to our clients and their success
Integrity
Transparency and ethics in all our operations
Social Impact
During the COVID-19 pandemic, we supported Peru's Ministry of Health by donating contact center positions for Line 113, contributing to health emergency care.
Diversity, Equity and Inclusion
We promote an inclusive work environment where diversity is valued. We believe in gender equity and creating opportunities for everyone, regardless of their background or condition.
Our History
More than 14 years of experience transforming customer experience in America
Foundation
Contact Americas starts operations in Peru 🇵🇪
Digital Transformation
Implementation of cloud solutions and software development
Regional Expansion
Opening of operations in Chile 🇨🇱
Social Impact
Support to the Ministry of Health during the pandemic
Entry to USA
Expansion to the United States 🇺🇸
ISO 27001 Certification
Information security management certification
Continuous Innovation
Leaders in AI, RPA and automation
ISO 37001 Certification
Anti-bribery management system certification