Our Services

Connect people, processes and technology to strengthen your operation.

Contact Americas brings together customer experience, business process and digital services to support companies in serving their customers and managing their operations.

From omnichannel service and automation to specialized teams, back office and interpretation, we combine capabilities around each organization's processes, tools and operational needs.

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CX & Business Development
Digital Solutions
Process & Resource Optimization
Interpretation
Nearshore Staffing & Managed Teams
Cybersecurity

CX & Business Development

Complete solutions to improve customer experience and develop your business

Customer Service

High quality omnichannel service via voice, chat, WhatsApp, social media and email

Marketing & Sales

Acquisition strategies, lead qualification and sales closing

Collections & Legal

Professional collections management and legal processes

Technical Support

Specialized technical support level 1, 2 and 3

Surveys and Loyalty

Satisfaction measurement and customer retention programs

Digital Solutions

Cutting-edge technology to optimize your operations

Cloud Contact Center

Scalable cloud platforms with high availability

Software Factory

Development and implementation on AWS, GCP and Azure

COAM Click WFM

Workforce and knowledge management: teams, shifts and operational knowledge

Digital Marketing

Digital strategies and multichannel campaigns

AI, RPA & Data Analytics

Artificial intelligence, automation and data analysis

WhatsApp, SMS, Email & IVR

Integrated omnichannel communication solutions

Process & Resource Optimization

Continuous improvement of your operations and business processes

Back Office

Efficient management of administrative processes

Business Process Outsourcing (BPO)

Complete outsourcing of business processes

CX & Operations Consulting

Strategic advisory to optimize your operation

Process Automation

RPA and intelligent automation

Interpretation

Professional simultaneous interpretation services

Simultaneous Interpretation

Real-time interpretation for medical, legal, accounting topics and more

Nearshore Staffing & Managed Teams

Build specialized teams in Latin America without creating your own local operation: recruiting, local employment and operations management with one partner

Temporary & Project Staffing

Recruiting, hiring and management of contingent or project-based staff

Dedicated Staffing

Professionals working as dedicated members of your organization

Managed Teams

Agreed roles, processes and service levels operated by us

Cybersecurity Operations

SOC Tier 1 and Tier 2 teams integrated into your operation

Technical Support & Help Desk

User support, ticket management and incident escalation

Sales & Business Teams

Sales, accounts, marketing, finance and operations

Cybersecurity

Security operations with specialized nearshore teams that integrate into your organization

SOC Tier 1

First-line monitoring, triage and escalation

SOC Tier 2

Advanced investigation and incident analysis

Specialized Security Talent

Analysts, engineers and network & cloud security specialists

Ready to Improve Your Operations?

Let's talk about how our services can transform your business

Request Proposal