CYBERSECURITY OPERATIONS
Extend your security operations with specialized nearshore teams.
From SOC Tier 1 and Tier 2 analysts to specialized security professionals, Contact Americas helps technology and cybersecurity companies build dedicated teams in Latin America that integrate directly into their existing operations.
We are not a cybersecurity consulting firm. Our capability is building and operating the specialized teams your security organization needs.
SOC Operations
Extend your Security Operations Center with dedicated analysts working as part of your existing security organization.
SOC Tier 1
First-line monitoring, triage and escalation.
Capabilities
- Security event monitoring
- Alert triage
- Initial investigation
- Incident documentation
- Ticket management
- Escalation procedures
- Operational coverage according to client requirements
SOC Tier 2
Advanced investigation and incident analysis.
Capabilities
- Advanced alert investigation
- Incident analysis
- Threat investigation
- SIEM / EDR analysis
- Escalation management
- Incident documentation
- Coordination with senior security teams
A clear escalation model
Specialized Cybersecurity Talent
Build dedicated security teams with professionals selected according to your technologies, processes and operational requirements.
Example profiles
One specialist
Dedicated team
Complete security operation
Choose the model that fits your operation.
DEDICATED STAFFING
Your team. Our infrastructure.
Contact Americas recruits and employs specialized professionals who work as dedicated members of your organization.
Contact Americas manages
The client manages
Day-to-day activities
Technical priorities
Security processes
MANAGED TEAMS
Your operation. Managed nearshore.
Contact Americas builds and supports complete operational teams according to agreed processes and service requirements.
Depending on the engagement, Contact Americas can manage
How we build the team.
DEFINE
Understand technologies, certifications, experience, language and operational requirements.
SOURCE
Identify specialized professionals across Latin America.
VALIDATE
Evaluate technical experience, communication skills and operational fit.
ONBOARD
Hire and integrate selected professionals into the client's tools and processes.
OPERATE
Professionals work as an extension of the client's organization.
SCALE
Add additional roles, shifts or capabilities as requirements evolve.
Security operations without the distance.
Time Zone Alignment
Teams operate within or close to U.S. business hours, enabling real-time collaboration.
Specialized Talent
Access cybersecurity professionals across multiple Latin American markets.
Flexible Scale
Start with individual analysts or build complete operational teams.
Operational Support
Contact Americas manages the local infrastructure required to build and support the team.
Built for enterprise operations.
- ISO 27001 certified information security management
- Structured access controls and security procedures
- Client-specific technology and security requirements
- Experience supporting technology and cybersecurity operations
- Operational management capabilities
Beyond Cybersecurity
The same nearshore operating model can be used to build specialized teams across technology, AI, customer operations, sales, marketing, finance and other business functions.
Build your cybersecurity team in Latin America.
Whether you need a SOC analyst, a specialized security professional or an entire operational team, we can build a nearshore model around your requirements.