NEARSHORE MANAGED TEAMS
Build specialized teams in Latin America.
Build dedicated teams across cybersecurity, technology, customer operations and business functions with talent based in Latin America and aligned with U.S. operations.
From individual specialists to complete managed teams, Contact Americas helps you recruit, employ, onboard and operate the talent you need. We combine specialized recruiting, local employment, operational infrastructure and ongoing management so our clients can expand their teams without building a local operation from scratch.
Latin America · U.S. time zones
More than staffing. A complete nearshore operating model.
We combine specialized recruiting, local employment, operational infrastructure and ongoing management so our clients can expand their teams without building a local operation from scratch.
RECRUIT
Specialized sourcing and candidate screening
HIRE
Local employment and contracting
ONBOARD
Client-specific training, tools and processes
OPERATE
Dedicated professionals integrated into your operation
SCALE
Expand teams and capabilities as requirements evolve
Cybersecurity Operations
Extend your security operations with specialized nearshore teams.
We build dedicated teams that integrate into your existing cybersecurity operation, working with your tools, playbooks and escalation paths.
SOC Tier 1
First-line security monitoring and alert handling.
Capabilities may include
- Security event monitoring
- Alert triage
- Initial investigation
- Incident documentation
- Escalation procedures
- Ticket management
- 24/7 operational coverage when required
SOC Tier 2
Advanced security analysis and incident investigation.
Capabilities may include
- Advanced alert investigation
- Incident analysis
- Threat investigation
- Escalation management
- SIEM / EDR analysis
- Incident documentation
- Coordination with senior security teams
Security Support & Engineering
Specialized professionals supporting cybersecurity operations.
Possible profiles
- Security Analysts
- SOC Analysts
- Security Engineers
- Network Security Specialists
- Cloud Security Specialists
- Technical Support Engineers
- Cybersecurity Project Support
Technical & Customer Operations
Build teams that support your customers, partners and technology operations while working as an extension of your organization.
Technical Support
Tier 1 and Tier 2 support teams for technology products and services.
Help Desk
Dedicated teams for user support, ticket management and incident escalation.
Customer Success
Professionals focused on onboarding, adoption, retention and account support.
Implementation Support
Teams supporting onboarding, deployments, documentation and customer implementations.
Account Management
Dedicated professionals supporting client relationships and ongoing service delivery.
Sales & Business Teams
Nearshore teams do not have to stop at technical roles. We can build specialized commercial and operational teams that integrate directly with your organization.
Sales Development
SDRs and business development professionals.
Account Management
Professionals managing customer relationships and commercial opportunities.
Partnership Management
Teams supporting vendors, channels and strategic partnerships.
Marketing
Digital marketing, content, campaigns and marketing operations.
Finance & Accounting
Operational finance and accounting support.
Business Operations
Analysts, coordinators and specialized back-office roles.
AI & Data Roles
Specialized talent supporting AI, automation, analytics and data initiatives.
Choose the model that fits your operation.
DEDICATED STAFFING
Your team. Our infrastructure.
We recruit and employ professionals who work as dedicated members of your organization.
Best for
- Specialized individual roles
- Rapid team expansion
- Long-term dedicated resources
- Direct client management
Client controls
Day-to-day priorities and workflows
Contact Americas manages
MANAGED TEAMS
Your operation. Managed nearshore.
Contact Americas builds and supports an operational team based on agreed roles, processes and service requirements.
Best for
- SOC teams
- Help Desk
- Technical Support
- Customer Operations
- Structured operational processes
- Teams requiring supervisors or operational management
Contact Americas can manage
Nearshore advantage without the distance.
Time zone alignment
Teams operate within or close to U.S. business hours, enabling real-time collaboration.
Talent access
Access specialized professionals across multiple Latin American markets.
Cultural proximity
Teams designed to work directly with U.S. organizations, customers and leadership.
Scalability
Start with one specialist or build complete teams as your operation grows.
Built around your requirements.
DEFINE
We understand the roles, skills, technologies, experience and operational requirements.
SOURCE
We identify candidates across our Latin American talent network.
VALIDATE
Candidates are evaluated according to technical, language and cultural requirements.
LAUNCH
Selected professionals are hired, onboarded and integrated into the client's operation.
OPERATE & SCALE
We provide ongoing local support and expand the team as requirements evolve.
Build one role or an entire operation.
YOUR COMPANY
United States
Cybersecurity
- SOC Tier 1 Analysts
- SOC Tier 2 Analysts
- Security Engineers
Technical Operations
- Help Desk
- Technical Support
- Implementation Support
Customer Operations
- Customer Success
- Account Management
Growth
- Sales Development
- Marketing
- Partnership Management
Business Operations
- Finance
- Accounting
- Business Support
AI & Data
- AI Specialists
- Data Analysts
- Automation Specialists
Illustrative example of a multidisciplinary nearshore operation.
One partner. Multiple capabilities.
Specialized Recruiting
Recruit talent according to specific technical and business requirements.
Multi-Country Talent Access
Build teams using talent from different Latin American markets according to role requirements.
Local Employment
Contact Americas manages local employment and administrative processes.
Operational Experience
More than a decade managing people-intensive customer and technology operations.
Technology & Security Environment
Experience operating technology-enabled environments with structured security and operational controls.
Flexible Models
From individual dedicated specialists to complete managed teams.
Scalable Operations
Add new roles, functions and capabilities without creating your own local entity and operating structure.
Built for enterprise operations.
Contact Americas combines operational experience with structured information security practices.
- ISO 27001 certified information security management
- Structured access controls and security procedures
- Secure operational environments
- Client-specific technology and security requirements
- Experience supporting technology and cybersecurity operations
Build your nearshore team in Latin America.
Whether you need a SOC analyst, a specialized technical role or an entire operational team, we can design a nearshore model around your requirements.