Nissan and its focus on customer experience
In this episode, we talk with Humberto Almeyda, Director of the Quality and Aftersales Dealer Network of Nissan Peru. Humberto
From 12 to 5,000 employees and the sale of a successful company
In this episode of Business Edge, Franco Rossi talks with Enrique Beltran, founder of Dynamicall, a company that was later
How to build a successful corporate career from a young age
In this episode of Business Edge, Franco Rossi talks with Felipe Sarria, current Country Manager of Astara in Bolivia and
David vs. Goliath: the Peruvian company that has been “beating” the transnational corporations
In this episode of Business Edge, Franco Rossi talks with Victor Jauregui, current VP Commercial of Win Internet and former
Revolutionizing Contact Centers: Embracing Remote Work as the New Norm
Why Remote Work is the New Normal for Contact Centers The professional world has significantly shifted in recent years, and
The Future of Contact Centers – Top 5 Trends Shaping the Industry
Hello Contact Center Enthusiasts, Welcome to the first edition of Contact Center Weekly! In this issue, we'll explore the top 5
Maximizing Customer Satisfaction: Essential Strategies for Contact Center Teams
As a contact center professional, delivering top-notch customer service is at the forefront of your daily priorities. In an era