Telecommunications
We connect your customers with exceptional experiences
Leaders in Telecom Customer Service
With years of experience serving the leading telecommunications operators in Latin America, we understand the sector's complexities: from highly specialized technical support to retention strategies that keep customers connected.
24/7 Customer Service
Continuous omnichannel support for billing, plans, coverage and additional services inquiries.
Specialized Technical Support
Help desk level 1, 2 and 3 for internet, phone and TV technical issues.
Sales & Upgrades
Customer acquisition campaigns, plan migrations and value-added services sales.
Customer Retention
Retention programs, churn negotiation and customer recovery with personalized offers.
Activations & Provisioning
New service management, portability, service activation and installation coordination.
Telecom Collections
Specialized collection management with focus on retention and service regularization.
Proven Results
"With Contact Americas we achieved the highest historical customer retention rate during my tenure" - Carlos Tello, Retention Manager, Claro. Our teams are trained to compete and win in the demanding telecommunications market.
Looking for a Partner for Your Telecom Operation?
Let's talk about how we can help you improve your customer service and retention metrics.